Shipping Policy
Shipping Policy
Last updated: March 2026
Thank you for shopping with Lumara. This Shipping Policy explains how orders for the Lumara™ 4-in-1 Radiant Skincare Wand with Red Light Therapy are processed and delivered across South Africa.
Order Processing
All orders are processed within 1 to 2 working days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email.
Shipping Time
Orders are typically delivered within 3 to 8 working days depending on your location within South Africa.
Please note that delivery times are estimates and may vary due to factors such as:
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Courier delays
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Weather conditions
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High order volumes
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Remote delivery locations
Shipping Locations
Lumara currently ships nationwide within South Africa.
At this time, we do not offer international shipping.
Order Tracking
When your order is dispatched, you may receive tracking information that allows you to follow the progress of your delivery.
If you have not received your order within the estimated timeframe, please contact our support team.
Incorrect Address
Please ensure that your shipping address is correct at checkout. Lumara is not responsible for orders shipped to incorrectly provided addresses.
If you notice an error in your shipping details, contact us immediately at support@lumarawellnes.co.za and we will do our best to assist before the order is dispatched.
Damaged or Lost Packages
If your package arrives damaged or you believe it has been lost during transit, please contact our support team as soon as possible. Include your order number and any relevant photos so we can investigate and resolve the issue.
Contact Us
If you have any questions about shipping, please contact us at: